Website: https://www.havendesign.com.au/
 

Haven Design (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Union (EU), European Economic Area (EEA), and United Kingdom (UK).
 

By using our website or services, you consent to the practices described in this Privacy Policy.
 

1. Information We Collect
 

We collect personal information necessary to provide our services, improve our website, and comply with legal obligations.
 

a. Personal Data You Provide

• Name, email address, phone number, and postal address

• Business or project details submitted in service requests or proposals

• Payment and billing details when engaging paid services

• Any information you provide via forms, email, or phone communication
   

b. Automatically Collected Data

• IP address, browser type, and operating system

• Device details (desktop, mobile, tablet)

• Website usage data: pages visited, time spent, click paths, referring URLs

• Geolocation (approximate, based on IP)
   

c. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel) to:

• Improve site functionality and performance

• Analyze traffic and usage patterns

• Deliver tailored content and marketing
   

You may disable cookies in your browser settings, but certain features may be affected.
 

2. How We Use Your Information
 

We process information to:

• Provide and deliver our design and consultancy services

• Respond to inquiries and manage client relationships

• Process payments and issue invoices

• Send newsletters, offers, or promotional materials (only with your consent)

• Analyze website performance and optimize user experience

• Comply with legal, regulatory, and contractual obligations

• Protect our business from fraud, misuse, or security threats
   

3. Legal Basis for Processing (GDPR)
 

For individuals in the EU/EEA/UK, we process personal data under the following lawful bases:

• Consent – e.g., when subscribing to newsletters

• Contract – when data is necessary to provide services you request

• Legal Obligation – to comply with tax, accounting, or reporting laws

• Legitimate Interest – for service improvement, fraud prevention, and marketing (where not overridden by your rights)
   

4. Disclosure of Information
 

We do not sell or rent personal information. However, we may share data with:

• Service providers (e.g., IT hosting, payment processors, analytics platforms, marketing tools)

• Professional advisors (e.g., accountants, lawyers) when necessary

• Authorities or regulators where required by law or legal process

• Business partners or successors in case of mergers, acquisitions, or restructuring
   

All third-party processors are bound by contractual obligations to protect your data.
 

5. International Data Transfers

If you are located outside Australia, your data may be transferred and processed in Australia or other jurisdictions where our service providers operate.
 

• APPs: We take reasonable steps to ensure overseas recipients do not breach Australian Privacy Principles.

• GDPR: When transferring data outside the EEA/UK, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), or your explicit consent.
   

6. Data Retention
 

We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy

• Provide ongoing services and maintain client records

• Meet legal, accounting, and tax obligations

• Resolve disputes and enforce agreements
   

When no longer required, data is securely destroyed or anonymized.
 

7. Security of Your Information

​

We implement technical and organizational measures to protect your data, including:

• Secure servers with restricted access

• SSL encryption for website communications

• Regular monitoring for vulnerabilities

• Internal policies limiting access to authorized staff only
   

While we take reasonable precautions, no online transmission or storage system is completely secure.
 

8. Your Rights
 

Under the Australian Privacy Principles (APPs):
 

You may request:
 

• Access to your personal information

• Correction or updating of inaccurate or incomplete data

• Explanation of how your information is used and disclosed

• A complaint process if you believe we have breached the APPs
   

Under the GDPR (for EU/EEA/UK residents):
 

You have additional rights, including:

• Access – Obtain a copy of your personal data

• Rectification – Correct inaccurate or incomplete data

• Erasure (“Right to be Forgotten”) – Request deletion of your data where permissible

• Restriction of Processing – Limit how we process your data

• Data Portability – Receive your data in a structured, machine-readable format

• Objection – Object to processing based on legitimate interests or direct marketing

• Withdraw Consent – Revoke consent at any time, without affecting prior processing
   

You also have the right to lodge a complaint with your local data protection authority.
 

9. Cookies & Analytics Management
 

You can control cookies through your browser settings or opt out of analytics tracking (e.g., Google Analytics opt-out tools). Please note that disabling cookies may impact functionality of our website.
 

10. Third-Party Links
 

Our website may contain links to third-party sites. Haven Design is not responsible for their privacy practices or content. We recommend reviewing their policies before sharing personal information.
 

11. Complaints Handling
 

If you believe we have breached the Australian Privacy Principles or GDPR, please contact us first so we can investigate and respond.
 

• Australia: If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.

• EU/EEA/UK: You may file a complaint with your local data protection authority.
   

12. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Updates will be posted here with a new Effective Date. Continued use of our website constitutes acceptance of any changes.
 

13. Contact Us
 

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
 

Haven Design


Phone: +61 3 9123 8998
Website: https://www.havendesign.com.au/